OUR PROMISE

SANDirect promises to do our best to provide our customers with the best advice, product recommendations, pricing and customer services possible.  In order to accomplish this promise, we will partner with leading providers of IT storage systems and endeavor to provide our customers with more than a single choice of solutions.  For us, this means we promise to spend additional time exploring two or three solutions that might make sense.  We recognize that to deliver on our promise we spend more time than might be expected and still not get your business, but for us this promise makes sense. 

VALUE

We know that only our customers can measure whether they get value from working with SANDirect. As a boutique reseller we hope our value is recognized and you will reward us with your business according to your measure of our value. Here’s what you receive by working with SANDirect.

• Save the time of explaining your needs to multiple sales people and resellers

• Consistent reseller fees across all your quotes

• Information to help you make better decisions about technology purchases

• Access to our partner relationships for special discounts and programs

• Alerts about when your support agreement is expiring.

COMMITMENT

In order to deliver our promise and gain your trust we commit to:

• Research the IT storage industry and market and create partnerships that meet our customers’ needs

• Continue to get better at digital marketing so our customers can find us using standard Internet searches with terms that are relevant

• Staff SANDirect with professionals who can respond to your needs

• Respond to your needs for information in a timely manner

  • SANDirect has direct communications with major distributors and manufacturers

  • Custom quotes are obtained from our partners and a 2-3 day turnaround is normal

  • Support & maintenance renewals are obtained from the manufacturers and a 1-2 week turnaround is normal.