QLogic offers the Prime Plan as a significant enhancement to the existing standard QLogic warranty. The plan includes hardware, and firmware coverage, 7x24 help desk accessibility with less than thirty (30) minute telephone response, and on-site service with 4 hours with hardware replacement service. The Prime Service Plan is a must have addition to the standard QLogic warranty service for organizations requiring 100% up-time and 24x7 support.
QLogic's SAN Pro™ Service Program allows customers to choose from a variety of service plans designed to meet specific business requirements. SAN Pro covers a diverse range of services, including remote technical assistance, on-site support and advanced hardware replacement. Best of all, no matter which plan is selected, customer satisfaction is guaranteed by QLogic and its authorized service provider.